Terms & Conditions

Revision Policy

We provide revision depending upon the package you selected. Customers can ask us for unlimited free revisions and we will revise their design without any additional charges provided that the design and concept remains the same. Revision Turnaround Time would be 48 hours.

Refund Policy / Money Back Guarantee

In any event, any deposited funds for a project shall not be subject to refund after delivery if the initial design concepts are approved, or a change is requested unless KeenBizSol cancels or terminates your Contract for a reason other than your breach or non-performance.

All refund requests will be fulfilled as per the following arrangement:

You make a request when the initial concepts for a logo are offered. However once you approve or request changes in the initial designs, the refund offer becomes voidCommunicatio and refund request will not be entertained. If request for refund is made before the delivery of initial design concepts, then you would be eligible for Full Refund (less 10% service & processing fee). If request for refund is made within 48 hours, you would be eligible for 66% refund (less 10% service & processing fee). If request for refund is made between 48- 120 hours of the initial design delivery, you would be eligible 33% refund (less 10% service & processing fee). No refund request will be entertained after 120 hours of your initial design delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern. No refund request will be entertained if you have not taken any action on your order for 30 days after placing your order. However, if you want to reactivate your design order, you will be charged a certain fee depending on your project. No refund requests will be entertained after the final files have been delivered. For website packages no refund will be entertained once website development has been started or once the website has been deployed live. For video animation packages no refund request will be entertained after the designing of the storyboard. All refund requests should be communicated to the support department. KeenBizSol based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis. For KeenBizSol refund will be applicable the same as it is on the single packages. For example, if you order logo and web design service and approve the logo, you can claim refund for the website service at the time of initial design only.(Refund will be prorated based on the bundle discount). A refund request will need to have a valid reason which must be qualified against the design brief and customer feedback for revisions. Unless a concept has not been designed according to the brief, a refund will not be given however further revisions will be provided until complete satisfaction Money back guarantee is based on that the order is placed in good faith. Where a customer has placed design orders with more than one design agency for the same job with the intention to claim refund, we do not consider it a good faith. In such a case we reserve the right to decline a refund request. All design jobs require customer feedback before finalizing the design therefore it is only fair that the customer gets involved and provides feedback in order to get the desired results.

How to claim your refund

Claim your refund specifying your concern by contacting us via any of the following three modes: info@keenbizsol.com We will try to resolve your concern by virtue of our revision policy immediately or else will email you a refund request approval from our refund department. After the refund, your design rights would be obtained by KeenBizSol and you would not be able to display any version of the design sent by company. Let us also specify that: Since the design rights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product or media, nor will you have any ownership interest in or to the same.

Quality Assurance Policy

In order to provide you the desired satisfaction, our designers don't deviate from the specifications provided by you in the order form. The designs are created after a thorough research which ensures the design quality and uniqueness.

100% Satisfaction Guarantee

We rework the ordered design and keep on revising it until you are 100% satisfied (depending upon your package).

Customer Support

We offer 24-Hour Customer Support to address your queries and questions. You can contact us any time and we guarantee to respond immediately.

Communication Policy

YOU agree that KeenBizSol is not liable for any correspondence from email address (es) other than the ones followed by our own domain i.e. "info@keenbizsol.com" or/and any number that is not mentioned on our website. KeenBizSol should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility of any communication through email address (es) under our own domain name or/and via number i.e. already mentioned on KeenBizSol Website. For assistance, text HELP or visit our website at https://keenbizsol.com. Visit https://keenbizsol.com/privacy-policy.php for privacy policy and https://keenbizsol.com/terms-and-conditions.php for Terms of Service.

Access to Information

To access KeenBizSol services you may be asked to provide certain registration details or other information. By accepting these terms & conditions, you hereby acknowledge that all the information provided by you will be correct, current, and complete. If KeenBizSol believes the information that you have provided is not correct, current, or complete, KeenBizSol has the right to refuse your access to any services or any of its resources, and to terminate or suspend your account at any time. KeenBizSol is operating under a PCI DSS compliant company; therefore it is authorized to keep your credit card information on file that can be used for any recurring service, additional development hours, server or network equipment required to develop or launch your website without any prior notification. However, our representatives always bring this in knowledge so that you are aware about all the processes.

SMS/Text Opt-In

By opting in to receive SMS/text messages from KeenBizSol INC, you agree to the following: KeenBizSol INC: You are subscribing to customer support, offers and project updates, ensuring timely assistance, efficient issue resolution, and service notification from KeenBizSol INC. Message Frequency will vary. Product Description: Messages may include customer support, offers and project updates, ensuring timely assistance, efficient issue resolution, and service notification from KeenBizSol INC. Customer Care: For assistance, please contact us at help@keenbizsol.com, or reply "HELP" to any message. Opt-Out: You may opt out at any time by replying "STOP" to any SMS. After opting out, you will no longer receive SMS messages. Re-subscribe reply back "UNSTOP." Message and Data Rates: Standard message and data rates may apply, as determined by your mobile carrier. By subscribing, you confirm that you are the authorized user of the provided mobile phone number and agree to receive SMS communications from KeenBizSol INC.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Message and Data Rates

Standard message and data rates may apply for any messages sent to you from us and from you to us. Please consult your mobile service provider for details regarding your text plan or data rates.